Frequently asked questions
We believe it’s important for you to feel fully informed and confident while making decisions regarding your health or the health of your loved ones. To help, we’ve included commonly asked questions and answers from past patients. If your question isn’t addressed, get in touch and we’ll provide the information you need.
What are the Clinic opening hours?
Monday to Friday 9am - 6pm
Is there car parking at the Clinic?
There is a car park to the rear of the practice. Enter St Audrys Lane and you will see the car park entrance on the right immediately behind the building.
Although there is no parking restriction on Yarmouth Rd, it is a busy through road and, we do not recommend it for safety reasons. We also prefer you not to park in front of the neighbours' property.
For those arriving by bus from Woodbridge or Wickham market there is a bus stop immediately outside the practice.
We offer disabled access and full disabled facilities within the building.
Are your services covered by my insurance?
Unfortunately, we do not deal with insurance companies directly.
If you intend to make a claim, please contact your insurance company before treatment commences. Could you also inform the receptionist at the point of booking your first appointment, that you intend to make a claim.
We request that patients pay for their treatment after each session - we can then issue a receipt to present to your insurance company.
Is it necessary to see my GP first?
Many patients are referred to us by their Doctor, but it is not necessary to visit your GP first (except when a GP referral is needed for the purposes of health insurance). If there is any reason for us to contact your Doctor we will ask you first.
What can I expect from my first appointment?
What should I wear for my appointment?
If you have special concerns over what you need to wear or will be asked to remove please contact us before the consultation or ask when you first enter the consulting room. If you wish you can ask for a chaperone or bring a friend or relative to your consultation.
Can I get a urgent appointment?
How do I give feedback or make a complaint?
You can call Felix on 01394 387818 or email firstname.lastname@example.org. Alternatively, you can write to him at Tollgate Cottage, Yarmouth Road, Melton, IP12 1QF regarding any aspect of your care or the service you receive.
Andrew Gilmour and Associates has a formal complaints procedure, a copy of which is available to download here.
Can I speak to my practitioner between my appointments?
What are the fees?
Our fee list is available here.
How will my personal data be used?
The data you give us and the notes we generate for you are personal to you and we take the protection of such information very seriously.
- send you appointment notifications or reminders;
- contact you to change an appointment;
- seek a progress report on your condition;
- send you relevant medical reports or your account.
We will not :-
- share your contact details with others without your consent; or
- send you unsolicited mail or ‘mail shots’.